FAQ - Frequently Asked Questions

Q: How do I register on Vaigustando?
A: You can register by clicking on “Account” > “Login” and selecting “Register”. Enter your name, email and a password to complete your registration .

Q: What are the benefits of having an account?
A: With an account you can manage your orders, save addresses, enjoy faster checkout and receive newsletters with promotions, including a 10% discount coupon on your first purchase.

Q: I forgot my password, what should I do?
A: Click “Recover password” on the login page, enter your email and you will receive reset instructions.

🛒 Orders

Q: How do I place an order?
A: Add products to your cart, go to checkout, enter shipping and payment information, and confirm your order.

Q: Can I change or cancel an order I've already placed?
A: Please contact customer service within 24 hours for changes or cancellations before the order is shipped .

Q: How can I track my order?
A: Once shipped, we will email you a tracking link; you can also track the status in the “Orders” area of your account.

🚚 Shipping & Delivery

Q: Which countries do you deliver to?
A: We ship to several European countries, including Italy, Germany, France, Spain, UK and more.

Q: How long does delivery take?
A: Generally 2 to 5 working days in Europe, except for special conditions or holidays.

Q: How much is shipping?
A: Costs vary depending on the country and weight of the package; they will be displayed at checkout.

Q: What happens if I'm not home for delivery?
A: The courier will leave a notice with instructions for a new delivery or for collection at an agreed point.

🔄 Returns and Right of Withdrawal

Q: Can I return a product?
A: Yes, you have 14 days from receipt to exercise the right of withdrawal .

Q: How long does it take for a refund to be made?
A: Refunds will be issued within 14 days of receiving the return, to the original payment method.

Q: Who pays the return costs?
A: You are responsible for the return costs unless the return is due to our error or product defects.

🍷 Products

Q: What kind of products do you sell?
A: We offer Italian food and wine excellence: wines, oils, vinegars, sweets, cured meats, preserves, pasta, coffee and more

Q: Are the products artisanal or industrial?
A: All the selected products are artisanal, many local excellences from small producers .

Q: Do you offer gift boxes or bundles?
A: Yes, bundles are available for special occasions (e.g. Christmas boxes, gift vouchers)

Q: How do you store the products?
A: Each product sheet specifies storage instructions: e.g., store in the refrigerator after opening.

Q: Do the products have any allergenic ingredients?
A: All information on ingredients and allergens is reported in the individual product sheets.

🎁 Gift Cards & Vouchers

Q: How do gift cards work?
A: Purchase the desired value, add a personalized dedication and send it via email in digital format .

Q: How do I use a voucher?
A: Enter the code at checkout and you will immediately see the discount applied.

Q: Does the gift card expire?
A: You can find the validity period in the voucher description: usually a few months from the date of purchase .

Q: Can I print the voucher to physically gift it?
A: Yes, you will receive a printable file to download or print.

💳 Payments

Q: What payment methods do you accept?
A: Cards (Visa, Mastercard, Maestro, AmEx), PayPal, Apple Pay, Google Pay, UnionPay, Shop Pay

Q: Are payments secure?
A: Yes, we use secure and certified payment protocols to protect your data.

Q: Can I pay cash on delivery?
A: No, cash on delivery is not available.

🌱 Sustainability & Responsibility

Q: Is shipping carbon neutral?
A: Yes, transport-related emissions are offset through reforestation projects vaigustando.it .

Q: Do you use eco-friendly packaging?
A: Yes, we use recycled and/or recyclable packaging, optimised to reduce waste vaigustando.it .

🏭 Products & Manufacturers

Q: Where do the products come from?
A: From the excellences of the Italian regions (Veneto, Treviso, Valdobbiadene etc.) carefully selected vaigustando.it +2 vaigustando.it +2 vaigustando.it +2 .

Q: Who are the producers?
A: We collaborate with small artisan businesses such as Acetaia Bonfigliol (vinegars), Bottega Bianchin (baked goods) and others vaigustando.it +9 vaigustando.it +9 vaigustando.it +9 .

Q: What is your commitment to quality?
A: We only select producers who respect traditional methods, certified supply chains and excellent raw materials .